About Customer Retention Solutions

Customer Retention Solutions (CRS) was founded by David Disser in 2001 to provide financial institutions with cost effective marketing campaigns to retain their clients. Since that time CRS has grown to specialize in the mortgage retention and purchase marketplaces.

By using superior analytics, and carefully crafted marketing pieces, CRS has been able to develop campaigns that consistently exceed industry success rates. CRS’s marketing campaigns can be used for not only retention marketing but for opening up new mortgage opportunities with your other clients as well.

In 2010 CRS moved into a newer, larger facility in Kalamazoo, MI and expanded our printing and mailing fulfillment services. Using technology from Ricoh, Xerox and Pitney Bowes CRS can produce and manage the volume you require including letters and postcards in both black and white and color formats.

In Quarter 4 of 2014 we are proud to announce the introduction of Mortgage Trac™ , a loan officer opportunity management system we have developed in conjunction with SalesPage, Inc, a leader in customized software solutions for financial corporations.

Whether you require analytics and campaign design, printing and mail fulfillment….or both, CRS would be happy to meet your needs.